Q. How do I get a colour match?
A. You can contact us via:
- Twitter (Glitz & Glam @ wwwglitzglam),
- Facebook ( www.facebook.com/sallysglitzandglam ),
- Instagram (SallysGlitzandGlam),
- Email (info@sallyswigs.co.uk) or text 07956567288.
Q. What happens if my piece doesn’t match?
A. You can get an exchange or a refund within 30 days of purchase as long as it is unworn. We do not accept returns on clearance items. Send back, as received, to Sally’s Wigs, 10 Wakefield Road, Staincross, Barnsley, S75 6JX.
Q. I have a problem, what should I do?
A. We would always like to know if you have a problem so please contact us in the following ways:
Email: info@sallyswigs.co.uk
Telephone or text: 07956567288
Q. Can I apply heat to synthetic hair?
A. We advise against this. Some pieces may say that heat can be applied but we still recommend that you do not do this as it can singe or dry out the fibre.
Q. Can I apply colour to human hair pieces?
A. Yes you can however a strand test is recommended. If you do colour the piece it cannot be returned and we cannot be held liable for any damage this may cause.
Q. Can I apply colour to synthetic pieces?
A. No you cannot colour synthetic hair as the fibre is not porous and will not take any hair colouring at all.
Q. Can I wash my synthetic hair piece?
A. Yes you need to care for your hair piece to extend the life. You can use fabric conditioner and mild baby shampoo if you do not purchase wig shampoo and conditioner. Fibre oil conditioning spray (£6.99) will extend the life of your hair piece and avoid having to wash as often.
WASHING INSTRUCTIONS
First brush your hairpiece. Fill your sink with tepid water and mix in a small amount of wig shampoo. Dip your hair piece in and out of the water. Do Not rub your hair piece! Now rinse the piece in cool water. Next mix a generous amount of wig conditioner into tepid water and dip your piece in and out. Submerge the piece for a couple of minutes and then rinse the conditioner out with cool water. Hang your piece up and let it dry. The style will spring back into shape as it is drying.
(For Human hair-care please see the ‘aftercare’ section on our website).
Q. Can I cut my hair piece?
A. Yes the hair pieces can be cut but if you do cut it, it cannot be returned – we are not liable for any damage caused to the hair piece in your possession.
Q. Where are you based?
A. We are based in South Yorkshire; our shop and offices are based in Barnsley.
Head Office:
Sally's Wigs
Sally's Wigs
10 Wakefield Road
Staincross
Barnsley
S75 6JX
Store addresses:
-Sally's Wigs (Barnsley), 10 Wakefield Road, Barnsley, S75 6JX
Q. What are your store opening times?
A. Head Office:
Everyday 9am to 5:00pm, (Closed Sundays)
Q. Do I need to make an appointment?
A. You do not need an appointment; if our team are busy they may ask you to call back.
Q. I’ve been refunded, how long will it take for the money to be back in my account?
A. This differs due to the clearing on various banks. On average it can take anything up to 10 days. In some cases this can take up to 30 days but this is very rare. If you have any issues either Email: info@sallyswigs.co.uk or ring the office on 07965 567288
When you pay, the payment goes to our Secure payment site and we use PayPal. So, when we refund you, an email will be sent from PayPal notifying you that the money has been refunded. The refunded money will be refunded back to the card or payment method that you initially used.
Q. I’ve chosen the Standard Shipping option, how long will my order take to arrive?
A. Standard Shipping, on average, takes 3 to 5 working days (depending on stock levels). We use Royal Mail as our courier.
Q. I have chosen the International Shipping option, how long will this take to arrive?
A. The International Shipping option, on average, takes 10 to 15 working days (depending on stock levels).
Q. How do I get my tracking number?
A. If you leave your details (email address and/or mobile number) when placing your order you will receive an email and/or text notification on day of delivery. If you need your tracking number either-
Email- info@sallyswigs.co.uk
Call us – 07956 567288
Q. What courier service do you use?
A. Predominantly we use Royal Mail.
Q. What delivery options do you offer?
A. We offer standard shipping which on average takes 3-5 working days. International orders are £17.50 flat rate fee which on average take 10-15 working days.
Q. What if I’m not in at the time of delivery?
A. All of our parcels are to be signed for when delivered. If you are not going to be in, we advise customers to write in the comments box when checking out with directions to leave with a trusted neighbour etc. You can also put your work place address.
Q. Do I need to pay to return an item?
A. Yes you have to cover the costs for returning an item (it is optional how you send it back but may be advantageous for you to have your parcel tracked.) If the item is faulty or you have received the wrong item contact us on 07956 567288 and we can discuss reimbursing your postage costs.
Q. What if a product I want is not in stock?
A. You can call our office on 07956 567288 to speak to a member of our staff, they will take your name and number and will give you a call when the product you want is back in stock.
Q. What if I have forgotten my user name or password?
A. If you have forgotten your username or password please contact our office on 07956 567288 or email us info@sallyswigs.co.uk. You can also contact us this way if you can’t log into your account.
Hair Explained
Q. What is a ¾ hairpiece?
A. A cap with two combs that fit securely behind your fringe and at the nape of the neck. Ideal for lengthening shorter hair styles or boosting your existing hair. ¾ hair pieces blend effortlessly into your own hair as only your fringe is showing. Only a small amount of back combing is needed to conceal the join at the top and extra grips can be added for extra security if you require it.
These fabulous hair pieces transform your hair in seconds taking any effort out of getting ready!!
They come in a variety of styles & lengths some even include drawstrings and can be turned into a ponytail.
Q. How long should my extensions last?
A. Depending on the type of hair will depend on how long your hair extensions will last. The correct aftercare and regular maintenance (if you have professional extensions fitted) will increase the life span of your hair extensions.
Q. What professional application method is the best?
A. It depends on your own hair and what you want to achieve. To find out which application is best suited for you and your hair, we recommend booking a consultation with a professional stylist before getting hair extensions fitted.
